Return Policy
Hey there!
Welcome to Echo Technologies, where we’re all about providing years of healthy living and hydrogen-enriched water. We completely understand when a product falls short of your expectations.
We have a fantastic return policy in place for this reason:
- The 30-day Rule: You have a full month from the date of purchase to send it back under our 30—day return policy.
- Defective: We want you to be comfortable knowing that we will take care of you, but time is of the essence. If your Echo device isn’t performing as expected, we’ll happily swap it out for you.
- Partner Purchase: Dived into our products through a partner? Cool! Just remember to register it using the warranty form – think of it as the golden ticket to our hydration station.
Now, here’s the deal: we do require a 15% restocking fee and you’ll be responsible for the return shipping. Oh, and just a heads up, the Echo Go and Echo Go+ can’t be returned once opened, as they’re considered personal care devices.
Sadly, we are unable to accept returns for items marked as “As Is”, “Sale Final”, “Clearance”, “Open Box”, or “Refurbished”. We aim to provide the highest quality products and service.
We are delighted that you have chosen to embrace a healthy lifestyle by utilizing hydrogen enriched water. If you ever run into any issues or would like friendly support, remember that we’re here for you.
Thanks for choosing Echo Technologies. Stay hydrated!
Stay hydrated,
The Echo H2O Crew